On Cloud, full system administration rights are for Atlassian support only. Your admin account is a reduced version, roughly the same as a "JIRA Administrator" for JIRA Server.
You will not get full System Administrator rights on Cloud. If you are trying to do something that needs them, then either it's not allowed on Cloud, or you will need to contact Atlassian support to change it for you.
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Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
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