JEditor on SD 2.0 in JIRA

[MehmetK]

Can we use JEditor plugin on SD 2.0 ?

[Simon Kegel //SEIBERT/MEDIA · Accepted solution]

If you want to use it for the service desk team (in JIRA) - yes.
But it shouldn't work in the customer portal.

 

[SherryX]

Hi Simon,

We're using JIRA service desk 7.3.1 (server) and I've enabled Jeditor for Service desk in the configuration screen (e.g. for Description field), but could not see the rich text Editor in customer portal for Description field. 

Do you mean the configuration is just for the service desk team (customers) to use Jeditor in JIRA? So it's only for the user access, not to enable JEditor in customer portal fields?

Thanks

Sherry