I'm using JIRA Email This Issue add-on with JIRA Service Desk.
When tickets are being emailed in by customers, the formatting is weird. If a URL or email address is detected in the email, it inserts numbers, a few dashes in the ticket, and then the email/website at the bottom of it.
Is there a way to remove this completely?
Does it matter which email client the user writes in from?
Can you let me know which clients and versions you've been able to replicate this in?
Is the content in the ticket not from the customer's email signature?
Thank you for your help!
So if you don't use the JETI add-on you don't have the issue?
I've added the tags for the add-on so perhaps the team that produces it will be able to help us here, but they also have a Support Portal where another user might have reported the same issue. I didn't find anything off-hand but you're welcome to take a look.
Otherwise, we might need to wait to see if they respond on here and let us know if it's a known issue with Outlook.
Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs