JEMH not always sending email

We have JEMH set up to send emails to non-jira users who have their emails on the issue whenever we (Jira users) make a comment.

It seems as though JEMH only sends out an email to the non-jira user if the issue's "Reporter" is the special JEMH user we setup to automatically create incomming cases via email.

Is this the case? Is there a way to have JEMH send out emails to non-jira users even if it's an issue I created manually myself and added their email addresses to?

1 answer

1 accepted

Hi William,

The reason this happens is that JEMH fires a custom event after its issue creation is complete, the ISSUE_CREATED event is ignored as when it fires, the custom fields contain no email addresses to notify. So, when a JIRA interactive user creates an issue the ISSUE_CREATED event fires (which JEMH Event Listener isnt looking for) so it doesnt notify.

Really, the only way for this to work is to create the issue (and save) then add the email address, such that edit (ISSUE_UPDATED) fires to notify all, including the non-jira user. Even creating the issue completely and re-editing (or any action) will be enough to generate the related notification.

I do keep meaning to come back to JEMH-280 but keep getting diverted with new features etc, it is still on my list, I'll see what I can do to address this scenario.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,301 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot