JEMH + multiple .eml files in issue

Hi

 

How is it possible that an issue gets created with more than 1 .eml file. I have a mail which includes forwarded mails, and normal emails to and from people, with different subjects. Now when this mail is sent to a inbox that jemh is looking at, the issue is created, but 2 .eml files are being attached. How can I force it to only do one .eml file attachment

 

Thank you

1 answer

This widget could not be displayed.
Andy Brook Community Champion Feb 04, 2016

An email received by JEMH may have multiple 'other' emails within it that were attached or included.  Its not possible to know whether it was intentional so any 'content' found is added.  If you want to blacklist adding .eml files, you can do so.

There is a 'deep scan' feature in JEMH (Email > Attachments > Add Embedded Atts) that stops the extraction of content found within message types, try  disabling that.  Failing which, please log a support case, and provide an example email, exported from JEMH auditing that exhibits the problem described:

 

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

215 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you