Item limit on insight object field (cloud)

sergio.rinaldi April 28, 2021

Hi i've configured an object scheme with 106 objects in it and then added the insight custom field to my agent view screens to select from (Its a list of business applications).  I've even added IQL to restrict the object type to only the level I want to return and not search any other object types to try to figure it out.

The behaviour i'm seeing is it will list only the first 45 object names in the dropdown when selected and then pause to wait for the scroll bar to reach the bottom, and then duplicate the same 45 items over again.  Selecting any of these 45 will correctly assign what was selected.

Searching for the item i'm interested in (beyond the 45 limit) returns no results.  Searching for an item within the 45 will temporarily flash results and then blank the field out before allowing me to pick something from the search.

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