Hello @Deborah O ,
You can use the Project Automation that comes native to Jira. It has an SLA Threshold Breach trigger you can configure in a rule, then create the action of notification to your agents.
Thanks & Regards,
Zulfiqar Bin Zafar
Your welcome,
And if this helped you please accept my answer so that more and more people can get benefit.
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Hi, @Deborah O
Are you still looking for the answer? If yes, I'd like to help you with your question.
People can be notified before issues breaches on JIRA. For such a case, you can use SLA Time and Report for Jira add-on where you can set Time goals and set up notifications to one user or a group of users to remind them about exceeded issues.
You can add one or a few time goals to define how many reminders you want to get before the issues breaches.
Here is how it works:
Also, this add-on is created by my SaaSJet team, so if you have any questions, I’m here to answer them.
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I create a ticket and would like to be notified before it breaches at any stage. e.g before it breaches at prioritization stage or root cause analysis stage
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