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Can people be notified before issues breaches on JIRA

3 answers

Hello @Deborah O ,

You can use the Project Automation that comes native to Jira. It has an SLA Threshold Breach trigger you can configure in a rule, then create the action of notification to your agents.

1221.png

Thanks & Regards,

Zulfiqar Bin Zafar

Thank you Zulfiqar

Your welcome,

And if this helped you please accept my answer so that more and more people can get benefit.

0 votes

Hi, @Deborah O 

Are you still looking for the answer? If yes, I'd like to help you with your question.

People can be notified before issues breaches on JIRA. For such a case, you can use SLA Time and Report for Jira add-on where you can set Time goals and set up notifications to one user or a group of users to remind them about exceeded issues.

You can add one or a few time goals to define how many reminders you want to get before the issues breaches. 

Here is how it works:

time goals notifications.png

Also, this add-on is created by my SaaSJet team, so if you have any questions, I’m here to answer them.

0 votes

Hi @Deborah O 

Can you clarify what you mean by an issue breach?

Ste

I create a ticket and would like to be notified before it breaches at any stage. e.g before it breaches at prioritization stage or root cause analysis stage

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