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Issues with Report Builder plugin

We installed the Report Builder plugin by Actonic.  We are seeing these issues in both Chrome and Edge--I am wondering if anyone else has experienced this.  

Problem:  If a Jira issue IS included in any Report Builder query, the screen renders correctly.  (See report_builder_screen0.png and report_builder_screen1.png.)  However, if a Jira issue is NOT part of any Report Builder query, the issue screen does NOT render correctly.  There is a large whitespace on the right side of the screen that pushes all other information on the right side of the screen off the bottom of the screen.  (See report_builder_screen2.png).  We attempt to reload the screen by pressing Ctrl-F5 on any issue where we see this, but the screen never renders correctly.  We are using Jira 9.4.6 and Report Builder 4.1.0.  report_builder_screen1.png report_builder_screen0.png report_builder_screen2.png

2 answers

1 accepted

1 vote
Answer accepted

This issue has been addressed in the latest software update of this plug-in: 4.2.0.

1 vote
Rustem Shiriiazdanov
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May 23, 2023

Dear @kdickason 
Actonic team is investigating the issue you have brought to our attention. We have classified it as a top priority and will continually update you on our progress through the ticket you submitted in our portal.

In the meantime, we have devised a workaround to minimize the impact of the issue: disabling the "Issue Export Panel". Here are the steps you can follow:
1) Navigate to the Configuration section.
2) Open the "Issue Export Panel" tab.
3) Select "Disable for everyone" and click the "Save" button.

MicrosoftTeams-image (2).png


We hope this workaround will be beneficial for any users who may encounter difficulties with the "Issue Export Panel".

Best Regards,
Rustem from Actonic Report Builder Team

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