We have a Jira instance with one project we use as a service desk. User email "firstname.lastname@example.org" with issue where some one in our team triages the issue and sends it to the relevant team or individual. However it can take anything up to 2-3 hours for a ticket to appear and up to an hour for updates to that ticket to appear as watcher notifications. Any idea what is going on. Our SMTP service is Google if that helps.
I have created a knowledge base on troubleshooting related problem link below, see if you are able to identify what is the root cause and work around it?
Hope this helps, let me know how this goes :) cheers
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