Issues have a status of "CLOSED" but a resolution of "UNRESOLVED". Need to change "UNRESOLVED" to "FIXED"

We had implemented a workflow and in the process realized that we forgot to include the Resolve form before closing an issue. Now I am left with 93 Issues that I am unable to flip from 'UNRESOLVED to FIXED

I did a lot of research and I have been unsuccessful in finding a way to change it unless Altassian gets involved to help out.

I want them switched to FIXED so that they no longer show on my project dashboard as unresolved.

Thank you for your assistance.

5 answers

1 accepted

2 votes
Yew Teck En Atlassian Team Sep 13, 2012

Most likely the closed transition do not have the resolution field in the screen. You might want to add another transition in closed step with resolved screen(it has resolution field) then use bulk transition to transit them and add the resolution to those issues.

This happens all the time unfortunately: Users aren't perfect, so they often forget to change "Unresolved" to the correct resolution when closing an issue.

So we'd really need to be able to tell JIRA to make the Resolution field Required, but only for the Resolve and/or Close transitions.

At last, after many years, Atlassian seems to have added this to the roadmap: https://jira.atlassian.com/browse/JRA-5783

 

Hi, you can do a search of all the oustanding issues you need and do a bulk edit of them (if resolution is edtable in edit screen) or you can create a temporary transition that changes the resolution and bulk transition them.

0 vote
Yew Teck En Atlassian Team Sep 13, 2012

Most likely the closed transition do not have the resolution field in the screen. You might want to add another transition in closed step with resolved screen(it has resolution field) then use bulk transition to transit them and add the resolution to those issues.

You need to modify your workflow to allow editing in closed state as noted in this article

https://confluence.atlassian.com/display/JIRA/Allow+editing+of+Closed+Issues

As noted above you need to make sure the screen used for closed includes the resolution field.

You should be able bulk edit in closed state.

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