Issue with jira display results

[Anil Bhagwat]

My company recently upgraded to Jira v8.13.2#813002-sha1:c495a97:i-07007a3d11dde1e26. 

My saved queries no longer display the results correctly if the JQL is long. The results are retrieved correctly. They just don't display correctly under the JQL search box. If I change the browser zoom to 50%, they start showing up correctly. I use chrome or Edge browser on MS windows machine.

This was never an issue before. Anyone else has experienced this? Is this a known issue?

thanks in advance

-Anil

[Nic Brough -Adaptavist-]

What do you mean "they don't display correctly"?  What is wrong with them?

[Anil Bhagwat]

I do not see results unless I change the zoom factor of the browser to 50%. The JQL search box pretty much occupies all the space on the screen. There is no room left for results to be displayed

[Nic Brough -Adaptavist-]

I'm sorry, that simply sounds like your screen is the wrong size, and the browser is being forced into trying to re-arrange things in a way that doesn't really work for you.

Could you give us a screenshot?

[Anil Bhagwat]

This used to work just fine before the upgrade. I have been using this query for past 6+ years. See attached the screenshot (screenshot-1). As you can see the JQL is long. and the screen is completely occupied by the JQL query textarea. Hope that explains. If I go into browser zoom size and reduce to 80%, the results start showing up (screenshot-3). If I reduce to 50%, I see full resultset (screenshot-4). I tried removing browser cache, restarted my machine but it hasn't helped.

[Nic Brough -Adaptavist-]

Ah, ok, I see.  It is the screen size I'm afraid.

Yes, your JQL length is causing a problem - the screen layout is built for the majority of cases where the JQL is a lot shorter and doesn't expand the box anywhere like as much, leaving more space on the screen for the results grid.

I'm afraid there is not a lot you can do about this.  I would raise an improvement request with atlassian (start at https://support.atlassian.com/contact to get it routed correctly) - I think it's as simple as "please code for the search box to use the full width of the screen so it doesn't shove the results way down the page when you have a long JQL string"

[Anil Bhagwat]

Thanks so much. BTW, this used to work just fine prior to 8.13. Seems like it is broken now. I will post in Atlassian support

-Anil

[Dhruvin Patel]

@Anil Bhagwat ,

What reply you got from Atlassian Support?

We are having same problem.

[Hung Nguyen]

Is there any fix to this problem?

In the previous version, we can still scroll the whole page up, (ie. scroll also the JQL text area up to see additional issue at the bottom of the page). Now, the scroll bar only appears on the result issue table itself, so if the JQL text area is occupying most of the screen, we pretty much could do nothing to see more of the result table .

I guess there must be some ways, either by:

- Hiding (collapsing) the JQL text area upon a click , Or

- Enabling the vertical scrollbar for the whole page, so we can scroll away the JQL text area to see more.