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Issue with hover over on a User Profile in Jira Cloud


When I hover over on a User Profile it does not display their email address anymore.

The issue started: Around July 8, 2019

For example, when I hover over on the Reporter on of a ticket, it was showing the Name. Timezone and email address of the user. But I do not see the e-mail address anymore.

There were no changes made by our superuser. Can we get this fixed? 

1 answer


New profile visibility control settings are launched which allow users to hide or unhide parts of their Atlassian Account profile ( The default value for email address visibility is "Only you and admins". So emails are not visible for users who have not changed default visibility settings.

A bit more information to share if interested...

Here is an article about the privacy changes for GDPR compliance.

Is there a way to turn off the hover completely?

Unless the mouse movement is just right, there is this obnoxiously large profile tooltip in the way.

Like # people like this

Yes, please tell us how to disable the hover cards. Multiple times per day the hover card will persist when not even in a hover state and it block fields on the ticket I am viewing.

Like # people like this

I finally found sweet relief from the "obnoxiously large profile tooltip" by creating an adblock filter:*[@id="profilecard-app"]/div)


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