Issue with Transition Conditions in Jira Workflow

Ayush Pathak May 1, 2024

I've encountered an issue while setting up conditions in Jira. Specifically, I've configured conditions for the two outgoing transitions from the 'Waiting for Approval' status: one for 'Approve' and the other for 'Decline'. These transitions should only be executable by users in a specific project role. However, even though I'm part of that project role, I'm still unable to see the 'Approve' or 'Decline' statuses. What could be causing this problem?

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Valerie Knapp
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May 1, 2024

Hi @Ayush Pathak , thanks for your question.

I just tested this and for me it works, this workflow here -


With the same condition here, for the transition from Backlog to Selected for Development (for approved) and for the transition from Backlog to Done (for rejected)


Before I added myself as an admin to the project, I didn't see the transitions


After I add myself, I do


Please check in the condition that you have selected 'any' of the conditions. For example, if you put two roles or two groups and you are only in one of them, that could be blocking. Do you have any validators in place that might be blocking this? Please check this too.

If that isn't the problem, please can you share the workflow? That way, either I or someone else can take a look and offer more advice.


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