Issue with Filter

Franck PASSIER October 7, 2024

Hello,

I have a question about Filter.
Last week, one of my filters was working, and today, it's impossible to have the results.

 

If I use it in a Dashboard to get the number of results, we see 62 tickets.
When i click on the "62", the page loads and fails.

"
We couldn’t load your search results

Refresh to try again.
"

It looks like  have issue with Timeout. How can I resolve this issue ? 

5 answers

2 votes
Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 7, 2024

Hi @Franck PASSIER and welcome to the Community!

I would try to execute the query directly in the issue navigator to see if it works there. Also - although I am not sure if it is related - there seems to be an active incident in Jira. You can stay informed of what's happening at https://status.atlassian.com/ and see if your issue is resolved when this is fixed.

Hope this helps!

2 votes
Kris Dewachter
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 7, 2024

Hi @Franck PASSIER ,

There is currently an active incident in Jira displaying content. Your issue might be related to that.

https://status.atlassian.com/

 

Can you also check if the issue also occurs in another browser ?

Best regards,

Kris

0 votes
Franck PASSIER October 7, 2024

Hello,
Issue solved today

0 votes
Franck PASSIER October 7, 2024

Thank you all for your responses, so I will wait news about the incident.

0 votes
Kishan Sharma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 7, 2024

Hi @Franck PASSIER 

Welcome the Atlassian Community!

Atlassian support is investigating an issue with accessing Jira content that is impacting some Jira Cloud customers and I think you are impacted. Please subscribe to the updates here -

Jira Status - Something went wrong error in Jira (atlassian.com)

Kishan Sharma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 8, 2024

Hi @Franck PASSIER 


Update -

The issue occurred specifically with browsers with Ad block and the Brave browser.

Incident resolved
Between 07/Oct/24 8:27 AM CEST to 07/Oct/24 8:28 PM CEST, we experienced the error "Something went wrong on our end" for Jira Software and Jira Service Management. The issue has been resolved and the service is operating normally.



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