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Issue with DKIM/SPF setup - JIRA Cloud

I am running into an issue when following the steps from: 


(Using NetworkSolutions), I added the two DKIM records below: 


FYI: another entry already existed from a previous administrator


But I also updated SPF record:


And still get this error message when checking verification:



Any help would be appreciated. Pretty much stuck at this point on what to do. 

1 answer

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Answer accepted
Dario Atlassian Team Sep 26, 2019

Hi @Jules Babayemi ,

I can see that this issue has already been solved in a support ticket. However, I am pasting the solution in here so that can be useful to other users that might be facing the same issue:

[...]  you need to be both site and Org admin to be able to edit the project email address, otherwise, that error will be displayed, even the verification being valid at You can read more about this here.




Thanks, this worked for me. 

Like Dario likes this

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