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Issue with DKIM/SPF setup - JIRA Cloud

I am running into an issue when following the steps from: 

(https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-900996548.html)

(Using NetworkSolutions), I added the two DKIM records below: 

NS1.png

FYI: another entry already existed from a previous administrator

NS4.png

But I also updated SPF record:

NS2.png

And still get this error message when checking verification:

NS3.png

 

Any help would be appreciated. Pretty much stuck at this point on what to do. 

1 answer

1 accepted

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Answer accepted
Dario Atlassian Team Sep 26, 2019

Hi @Jules Babayemi ,

I can see that this issue has already been solved in a support ticket. However, I am pasting the solution in here so that can be useful to other users that might be facing the same issue:

[...]  you need to be both site and Org admin to be able to edit the project email address, otherwise, that error will be displayed, even the verification being valid at https://domain-check.atlassian.com/. You can read more about this here.

[...]

 

Cheers,
Dario

Thanks, this worked for me. 

Like Dario likes this

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