Issue watchers not receiving email notifications

i have watched several issue on our JIRA software, However I am not receiving any email when there is an update going on. What am I missing?

1 answer

1 accepted

Hi, 

Watchers will get notifications if:

  • there is a Notification Scheme configured in the JIRA Project and
  • the "All Watchers" recipient is configured for events in the Notification Scheme

Either of these is not true. Please check your projects and the notification schemes.

Tibor

 

I have almost the exact same issue, however:

  • We do have a Notification Scheme configured for our JIRA Project, and the users I want to receive the notifications are correctly configured in our Notification Scheme for all desired Event Types.
    • The users are contained in a multi user select custom field, but still should not matter.
    • I also have checked the users with the Notification Helper and it confirms they should receive notifications.
  • I have also verified we are not using Issue Security.
  • The Browse  Projects permission on our Permission Scheme includes Service Desk Customer - Portal Access.
  • The only thing that does not seem to jive is that notifications under Project settings.
    • It seems to have a different set of users that it sends notifications to and the users I previously assigned to the Notifications settings for the project are not included here.
    • When I send myself the test email it works, and my team does receive these notifications, but it seems like JIRA doesn't really see the custom defined notifications for our project.

Ideas?

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