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Issue importing csv file for custom field

Hi, I'm new to Jira. Currently working in a company migrating from another system (ServiceNow). I am working on building requests for our request portal. I wanted to create a custom field on the request form which on my previous system had 200 entries, so I exported it and imported into Jira with a CSV file.
I had some issues importing as I did not have a "summary" field. So looked at resolutions for this online and saw I needed to create a field called summary. So for the 200 entries I entered a title of Summary and just put in "Import" in each row.
The data imported and I created my custom field successfully, the only issue is that I also created 200 actual requests for each item when it imported which I did not want. Did I do something wrong here when importing? And is there a way to import without creating actual requests? Thanks


2 answers

1 accepted

2 votes
Answer accepted
Alexis Robert Community Leader Feb 18, 2021

Hi @Claire Berry , 


what you did is exactly how I would have done it : it's the quickest way to populate custom fields.

You can now just delete those issues that you created, as they don't have any purpose anymore : go on the search bar and click on Advanced issue search, look for these issues and select Bulk Change and then delete option :


Let me know if this helps, 



Thank you Alexis! I have done that now. 

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