Issue creation redirects to blank screen

Alexander Kolev December 2, 2024

When I create a new ticket and get the pop-up with the newly created ticket ID, when clicking on it it redirects to a completely blank page. Digging into it, seems like a CORS issue (cannot load jira frontend)

The issue reproduces on Firefox

Is this a known problem? Is there a known workaround?

1 answer

0 votes
Tomislav Tobijas _Koios_
Community Leader
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December 2, 2024

Hi @Alexander Kolev ,

Does this happen only on Firefox or while using other browsers too?

Might be worth checking open bugs on JAC, although while doing a quick scan, I didn't manage to find anything related.

Cheers,
Tom

Alexander Kolev December 3, 2024

@Tomislav Tobijas _Koios_happens only on Firefox, but happens consistently in our tenant - all team members using Firefox hit it all day. It's extremely frustrating :(

Alexander Kolev December 3, 2024

... and I cannot create a bug as we're yet to upgrade our plan

Tomislav Tobijas _Koios_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 4, 2024

@Alexander Kolev interesting. 👀

Thanks for sharing the link here! Hope that gets the issue resolved then.

Related to raising the bug, I would suggest reaching out to Atlassian Support once you upgrade your plan and ask them if they can create a bug for you.

Cheers,
Tom

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