We really need more information to help you out -- what's the html or .js code for the collector, some copy pasta of what you see in the network tab, whether you're getting any console errors, how was the code added to the destination page, etc.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events