Issue Type Not Sticking when Selected

Two of our users are experiencing a problem when create JIRA issues. When they change the issue type, it doesn't stick and defaults back to the previous issue type. They have the same permission as every other user and other users don't have any problems. I have also logged in as one of the users on my computer and have not been able to replicate the problem. Has anyone come across anything like this before? Any suggestions?

3 answers

0 vote

Hi Tracy,

Ask them to test this in different browsers, or using their browser's private/incognito/inPrivate functionality. It's possible this is happening due to cached data or cookies in the browser.

As you weren't able to replicate the problem when logged in as the user, it's likely it's something related to the environment that the user is using, and not the application itself. :)

Let me know how it goes!

Hi Matheus, we've managed to find a work around by creating an issue from the shortcut in the quick links gadget. We are only able to use IE so unable to test in different browsers.

The issue has been resolved by resetting the internet explorer settings.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

891 views 3 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you