Issue Type Not Sticking when Selected

Two of our users are experiencing a problem when create JIRA issues. When they change the issue type, it doesn't stick and defaults back to the previous issue type. They have the same permission as every other user and other users don't have any problems. I have also logged in as one of the users on my computer and have not been able to replicate the problem. Has anyone come across anything like this before? Any suggestions?

3 answers

0 vote

Hi Tracy,

Ask them to test this in different browsers, or using their browser's private/incognito/inPrivate functionality. It's possible this is happening due to cached data or cookies in the browser.

As you weren't able to replicate the problem when logged in as the user, it's likely it's something related to the environment that the user is using, and not the application itself. :)

Let me know how it goes!

Hi Matheus, we've managed to find a work around by creating an issue from the shortcut in the quick links gadget. We are only able to use IE so unable to test in different browsers.

The issue has been resolved by resetting the internet explorer settings.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

163 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you