Is there a way to sort articles in alphabetical order within the customer portal of service desk?
Deleted user
Hi,
I have added a knowledge base to my Service Desk customer portal using Confluence. The documents seem to be ordered by 'Recently added', but I want this to be alphabetically. Within Confluence, they appear in this way, but not in the customer portal.
I couldn't find a way to reorder them within the Service Desk project. I could however in Confluence (see below), but this doesn't have any effect on the order in the portal.
Is there a way to sort articles alphabetically?
As you can see I have added a screenshot of the knowledge base. It's in Dutch, but you'll get the idea.
1 answer
Jack Brickey
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