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Is there a way to sort articles in alphabetical order within the customer portal of service desk?

Deleted user Nov 15, 2019

Hi,

I have added a knowledge base to my Service Desk customer portal using Confluence. The documents seem to be ordered by 'Recently added', but I want this to be alphabetically.  Within Confluence, they appear in this way, but not in the customer portal.

I couldn't find a way to reorder them within the Service Desk project. I could however in Confluence (see below), but this doesn't have any effect on the order in the portal.Moving documents.png

 

Is there a way to sort articles alphabetically?

 

As you can see I have added a screenshot of the knowledge base. It's in Dutch, but you'll get the idea.

Knowledgebase alphabetical order.png

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