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Is there a way to send a message directly to support?
Hi @Tom Martinicchio -- Welcome to the Atlassian Community!
For customers on a paid Jira Cloud license (Standard, Premium, or Enterprise) their site admins can create tickets with Atlassian Support here: https://support.atlassian.com/contact/#/ For free license customers, the community forums are the support system.
What problem are you trying to solve?