Is there a way to see if a ticket was deleted and who deleted it

[Shannon Hoskins]

Is there a way to see if a ticket was deleted and who deleted it?

[John Funk · Accepted solution]

Hi Shannon,

Atlassian is just rolling out the ability to see some information in the Audit Log. So depending on when the issue might have gotten deleted, you might be able to see something there - but probably not who did it. 

Go to Settings > System > Audit Log

But to be able to restore a single deleted issue or get more info on that, you will need to get a third party app like the Revyz Data Manager for Jira app in the Atlassian Marketplace.

[Shannon Hoskins]

I was able to pull the audit log.  But the ticket is not showing at all in jira.  I can see it in the email log.  What does it mean when the user responds and the ticket number changes? 

[Harrison Ponce · Accepted solution]

Atlassian just rolled out (2 days ago) deleted logs to show up in the Jira System Audit log. See the completed JAC suggestion here.

Previously, you would've had to write a global automation when an issue is deleted, that writes a value to the audit log, usually capturing things like key, summary, etc. via smart values.

[Joe Pitt · Accepted solution]

Not unless you have a plugin tracking deletions. 

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

 The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

[Yuliia_Borivets__SaaSJet_]

Hi @Shannon Hoskins 

It should be currently available for paid Jira Cloud users: Deleted Ticket Finally Appears in Audit Log

You can also check out these materials:

Deleted tasks

How to store deleted issues in Jira?