users cannot see any data in existing projects due to the error message below found in Atlassian log file
org.apache.commons.lang.exception.NestableRuntimeException: java.io.FileNotFoundException: C:\Jira\index\issues\_5zd.fnm (The system cannot find the file specified)
I am not sure how this file is created or how it could have been deleted but the .fnm file is not found in any of our backups. Any advise on how to recover from this error would be HIGHLY appreciated,
Check the permissions on the directory and file first - is it definitley missing, and does the user running Jira have full read/write access to that directory? (In fact, it should have full access to C:\Jira and everything below it)
If the file is genuinely missing and not just inaccessible, then you can simply re-index Jira to recreate it.
If it was inaccessible, you probably need to reindex anyway, as it probably has needed to be updated.
Then, of course, you need to find out why it was changed/deleted and fix that!
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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