Is there a way to recreate a missing .fnm file that is preventing uservs from accessing project data?

[Bill McBride]

users cannot see any data in existing projects due to the error message below found in Atlassian log file

org.apache.commons.lang.exception.NestableRuntimeException: java.io.FileNotFoundException: C:\Jira\index\issues\_5zd.fnm (The system cannot find the file specified)

I am not sure how this file is created or how it could have been deleted but the .fnm file is not found in any of our backups. Any advise on how to recover from this error would be HIGHLY appreciated,

Thanks,

Bill

[Nic Brough -Adaptavist- · Accepted solution]

Check the permissions on the directory and file first - is it definitley missing, and does the user running Jira have full read/write access to that directory? (In fact, it should have full access to C:\Jira and everything below it)

If the file is genuinely missing and not just inaccessible, then you can simply re-index Jira to recreate it.

If it was inaccessible, you probably need to reindex anyway, as it probably has needed to be updated.

Then, of course, you need to find out why it was changed/deleted and fix that!

[Bill McBride]

Nick,

Re-indexing has solved this issue. Thanks so much for your help!