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Is there a way to move issue into a specific queue in the same project?

In our Project, we have setup different queues (e.g., Procurement, New Hire, etc.), now would there be a way to move a specific Issue to a specific queue manually?

We have components setup and apply them to Issues that comes in.


Any help would be appreciated.



1 answer

1 accepted

1 vote
Answer accepted

Hey Jerome,

You can move it to another queue but it has to match the JQL the queue is looking for.

For example;

type=bug AND component=Website

If your issue type is already a bug but the component is system, you just need to edit the component to be website and it will switch queues.

If you cant make it match the JQL the queue you want it to appear in, then unfortunately, you cant move it to that queue.

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