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Is there a way to create request forms for projects that are NOT Jira Service Desk projects?

tletz24
tletz24 May 5, 2021

Hello, I am looking into the use of Jira's Request forms for a Software Project currently in the works. I was wondering if that was a possibility given that it was a Software project & not a Service Desk project? If so, great. If not, I was wondering if there was a recommended solution to be put in place in order to route a JSD project into a Software Project?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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May 5, 2021

No, requests are a function of Service Desks, you can't get them for non-Service Desk projects.

Generally the route to development is for a customer to raise a request, the Agent realise it's something that needs development and use "create linked issue" in the development project.

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