Is there a way to create a SLA countdown for the due date as allocated in the issue?

This question is in reference to Atlassian Documentation: Example: creating SLAs based on due dates

Is there a way to create a SLA countdown for the due date as allocated in the issue?

We use first response SLA, but for the time to resolution I would like this to be based off the assigned due date created in the issue, is this possible?

For example with some service requests we receive will advise a client that the work will be completed by date/time, have the Time to resolution SLA based off that date would help as it would reorder the events as required.

2 answers

Aaron,

The default SLA in JIRA Service Desk are not based on dates but you can install "Extension for JIRA Service Desk" add-on to setup SLA based on date fields like Due date and other date type custom field.

Ravi

Hi Ravi, thanks for the response.

That link doesn't work for me but I have found the extension you are referring to.

https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender/server/overview

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