This question is in reference to Atlassian Documentation: Example: creating SLAs based on due dates
Is there a way to create a SLA countdown for the due date as allocated in the issue?
We use first response SLA, but for the time to resolution I would like this to be based off the assigned due date created in the issue, is this possible?
For example with some service requests we receive will advise a client that the work will be completed by date/time, have the Time to resolution SLA based off that date would help as it would reorder the events as required.
The default SLA in JIRA Service Desk are not based on dates but you can install "Extension for JIRA Service Desk" add-on to setup SLA based on date fields like Due date and other date type custom field.
Hi Ravi, thanks for the response.
That link doesn't work for me but I have found the extension you are referring to.
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