Is there a way to close a service desk ticket without it notifying the creator?

Forrest Parker March 16, 2016

This question is in reference to Atlassian Documentation: Configuring service desk notifications

Ask your question here...

1 answer

0 votes
Phill Fox
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 16, 2016

If you are a Jira administrator or a user with appropriate permissions you can suppress emails on bulk operations. I have not trsted this against JIRA service desk portal users so worth checking on a test issue first.

Suggest an answer

Log in or Sign up to answer