Is there a way to allow a user to add multiple/unlimited fields?

[Steve Si]

I want to allow a user to create a ticket - one part of the ticket will ask users to list out the different "parts" from hardware equipment that is faulty. Because the number of parts varies, I'd like to be able to include a "Add another entry" to the form, so that the user can keep adding a new field to the ticket - and list out all the parts. When they have finished listing out the parts, they would then create a ticket - which contains all the parts.

For example - a user creates a ticket, and wants to list our "apple", "banana" and "carrots" as faulty parts. They add "apple" on the FAULTY PART FIELD, then because there are a couple of other entries, they would select an "ADD ANOTHER FAULTY PART" option - so that they can enter "banana" and again to enter "carrot".

Because the number a user want to add to the FAULTY PART FIELD can vary - I was hoping Jira (or a plugin) can provide an "ADD ANOTHER FIELD" option.

Does anyone know how this can be achieved?

[Nic Brough -Adaptavist- · Accepted solution]

Jira does not have a way to do this (the data structure in the data store doesn't support it, let alone the actual code)

However, it does have multi-select lists (and "components" if your project happens to represent a whole system) - you can set those up to let the users select multiple parts.

[Steve Si]

Thanks Nic. Was afraid that be the case, but was hoping there might have been a way. Multi-select lists and components doesn't fit the bill here.

[Frit MoTo]

How about now?

[Shwetha_Peruri]

We have a similar requirement, is there a way to acheieve this?

[Nic Brough -Adaptavist-]

Same answer as before

[Shwetha_Peruri]

Thanks Nic. As Steve mentioned, using components and mutli select lists does not serve the purpose.