Is there a way that a custom field (free text) with a URL not be clickable from the view screen?

URL LINK.PNGWe report malicious URLs and because the URL is clickable, our analyst make the accident of clicking on it.  Is there a way to make the URL not a clickable hyperlink?

 

Sample image attached.

2 answers

Hi John,

You can make the URL not a clickable hyperlink by changing "Renderers" of your text field via Field Configuration.

- Browse to admin page of your project (you should be admin of project)

- Click on Fields

- Click edit Field Configuration of required issue type, e.g. Field Configuration of Email Submission issue type (you should be admin of JIRA system)

- Find you text field "malicious URL" and click on Renderers link (see a image attached below)

renderers.jpg

- Change "Default Text Renderer" to "Wiki Style Renderer".

- Verify your issue again.

Hope this helps. 

Hi Orawan,

Thanks for your help.  It kind of worked.  For my test tickets, the URLs aren't clickable anymore but the existing (majority) tickets with URLs are still clickable?  This is all coming from the same Project. 

 

Any idea why some of the tickets work and some don't from that same Project?

Is there only one Field Configuration applied in your project or multiple Field Configuration seperated for each issue type?

If they were created as the same issue type, the result should be the same. 

Are the existing tickets and test tickets the same issue type?

It's one field config tied to only one project under only one issue type. 

The existing ticket and test ticket are of the same issue type as well. 

Out of curiosity, I took the URL from the existing ticket and pasted on the test ticket and the URL became clickable again. 

Can you provide me that URL?

Another additional solution:

After you changed Renderer of text field to "Wiki Style Renderer", you will be able to add a tag, e.g. {noformat} as Branden suggested below. 

Please try to add a tag {noformat} as prefix/suffix of URL, like this

{noformat}www.testing.com/test/xxxxxxxxxxx{noformat}

Does it work for all tickets?

Hi Orawan,

In JIRA you can also use the noformat tag - {noformat}.  The URL between the tags will not have the formatting.  This will allow you to paste other links if you chose to.  For other formatting here is a link to the Text Formatting Notation Help.

Cheers,

Branden

Hi Branden,

Thank you. I tried to test this but seem not worked. 

I understand when creating a new text field, it will be set to "Default Text Renderer" by default. So if entering {noformat} in text field, this format {noformat} will not be recognized. The URL is till clickable. 

image.jpg

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

22,235 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you