I see the new Jira 8.0 Batch Email Notifications feature described at https://confluence.atlassian.com/adminjiraserver/configuring-email-notifications-938847633.html but I can't find the equivalent in Jira Cloud email settings.
Is this available in Jira Cloud? If not, any plans to make it available?
Thanks for reaching out to Atlassian Community!
The option to have batch email notification will be available soon on Jira Cloud.
We still don't have a date, but the rolling out has already started.
You can find more details on the documentation below:
- Jira emails are changing!
I was able to check that instances that have Jira Service Desk received the update about batching notifications, but then it was removed.
Here is the detailed explanation for that:
As soon as an event that should send a notification was triggered, Jira would create a buffer of 3 minutes, in which all the other events that happened during that time, would be batched and sent along with the first event. While it reduces the general mail noise caused by Jira, some teams that use Jira Service Desk heavily rely on notifications in order to have their job done, and the 3 minutes delay may cause them to miss a tight SLA.
For the above reason, we've suspended the batched notifications feature for JSD users, until we workaround this scenario.
Hope this clarifies.
Instances that have Jira Service Desk had the batching notification disabled until they fix the problem because notification for agents in SD should be different since they deal with SLA.
I saw your comment that it started work again on your instance, if you face any issue or if it stops working again, please let us know, then I will escalate the issue.
Currently, it's not possible to batch email notifications based on SLA or priority, that's why it's complicated to use this on Service Desk. This is on our roadmap as mentioned on Batching email notifications:
We plan to:
add the possibility to create your own “batcher”. It will consume saved issue events along with your own email template that will allow to roll out your own versions of “batched” emails.
@Angélica É possível desabilitar o lote de e-mails na versão jira service desk cloud? O e-mail agrupado é uma boa ideia, mas o corpo de e-mail permanece o mesmo e se a pessoa não rolar a página para baixo parece que o e-mail já terminou. Além disso, o botão de visualização do item só fica no fim do e-mail.
Hey, I am a simple user here so i am not sure what to answer.
This however is the documentation for Jira Server, see if you have the options available:
Hope this helps
Hi @Angélica Luz; is there definitely going to be no way to disable this feature in Cloud? The email delays that this functionality now causes are quite the opposite of desired behaviour when it comes to support-type projects; when an update occurs, we need notifications to be sent immediately. I see this point was touched upon in terms of service desk projects above, but this is not how we're currently set up. A project-level setting would be helpful.
Currently, it's not possible to disable. I searched for feature regarding this matter as well but didn't find anything that could help us.
Important updates regarding SLA, assignee and mentions, for example, will send a notification immediately.
Please, feel free to create a feature request on jira.atlassian.com (project JRACLOUD) adding more details about why the feature to disable batching notification is important for your environment.
The batching notification was based on the feature below where our dev team is also collecting feedback, feel free to add your comments there as well:
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