Is it possible to trigger a notification event when a task sits for too long?

Is it possible to do this? This is on a kanban board.

Thanks!

2 answers

2 accepted

This widget could not be displayed.

Sort of.

Let's say "too long" is a day.

Run a filter for something like "updated < -1d and resolution = unresolved".  The will give you a list of anything that's open and not updated in the last day, so it's probably going to be quite a long list, but I'm aiming to give you a rough idea, not an absolute.  It's a query you should heavily edit to suit you and your users.

Save the filter, then go into the options and subscribe a group to it.  The members of the group will be emailed the list on the schedule you set.

Thanks!!! I did this and it is awesome.

This widget could not be displayed.
Peter DeWitt Community Champion Oct 01, 2017

Adam, if you are ok with the notification being visible on the Kanban board, you can use Nic's JQL to update the card color. Say red for anything returned.This would make those issue stand out on the board.

 

pd

Thanks!!! I did this and it is awesome.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

52 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you