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Is it possible to trigger a notification event when a task sits for too long?

Adam Becker Sep 29, 2017

Is it possible to do this? This is on a kanban board.

Thanks!

2 answers

2 accepted

1 vote
Answer accepted
Nic Brough [Adaptavist] Community Leader Sep 29, 2017

Sort of.

Let's say "too long" is a day.

Run a filter for something like "updated < -1d and resolution = unresolved".  The will give you a list of anything that's open and not updated in the last day, so it's probably going to be quite a long list, but I'm aiming to give you a rough idea, not an absolute.  It's a query you should heavily edit to suit you and your users.

Save the filter, then go into the options and subscribe a group to it.  The members of the group will be emailed the list on the schedule you set.

Adam Becker Oct 03, 2017

Thanks!!! I did this and it is awesome.

1 vote
Answer accepted
Peter DeWitt Community Leader Oct 01, 2017

Adam, if you are ok with the notification being visible on the Kanban board, you can use Nic's JQL to update the card color. Say red for anything returned.This would make those issue stand out on the board.

 

pd

Adam Becker Oct 03, 2017

Thanks!!! I did this and it is awesome.

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