Is it possible to show the field RootCause in the details?

If we close an issue we resolve it before and fill the root cause.

We only can see the values from field root cause under History. Is it possible to show the value directly under the details of each issue?

1 answer

1 accepted

0 votes

Sounds like you have only added "root cause" to the "resolve issue" screen. I would add it to the "issue view" screen as well - that will display the current value for the field.

I have created now an Issue view screen. I can show there the RootCause, but I need to see the RootCause directly in the detail-data.

Do you know if this is possible?

I'm not sure what you mean by "directly in the detail-data"? If you've got a screen for view, then when a root cause is filled in, it will appear in the issue details.

Sorry, no screenshot attached?

I have uploaded a screenshot. At the top of every issue you have always the Details. There we want to see the root cause.

Below the Details (mixed in the "Normally" data) it is no problem....

I think it means appended to the Description ?!?

Ah, mixed in with the system fieds, instead of in the body of the issue? You have to hack the view .vm files to do that...

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,864 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot