Is it possible to show the field RootCause in the details?

[Juliane Di Lascio]

If we close an issue we resolve it before and fill the root cause.

We only can see the values from field root cause under History. Is it possible to show the value directly under the details of each issue?

[Nic Brough -Adaptavist- · Accepted solution]

Sounds like you have only added "root cause" to the "resolve issue" screen. I would add it to the "issue view" screen as well - that will display the current value for the field.

[Juliane Di Lascio]

I have created now an Issue view screen. I can show there the RootCause, but I need to see the RootCause directly in the detail-data.

Do you know if this is possible?

[Nic Brough -Adaptavist-]

I'm not sure what you mean by "directly in the detail-data"? If you've got a screen for view, then when a root cause is filled in, it will appear in the issue details.

[Nic Brough -Adaptavist-]

Sorry, no screenshot attached?

[Juliane Di Lascio]

I have uploaded a screenshot. At the top of every issue you have always the Details. There we want to see the root cause.

Below the Details (mixed in the "Normally" data) it is no problem....

[Radu Dumitriu]

I think it means appended to the Description ?!?

[Nic Brough -Adaptavist-]

Ah, mixed in with the system fieds, instead of in the body of the issue? You have to hack the view .vm files to do that...

[Juliane Di Lascio]

now with screenshot