To stories we want to assign, besides the assignee, a support assignee. We created a custom field of the type User Picker (single user) which we called Support Assignee. This all works fine but it's not possible to set as a default value "Unassigned". We need this because if there is no value in the field it is not shown on the issue.
It's true that you can't select "unassigned" as an option. One possible route you could take is to create a dummy user that will be used to represent any that do not have a value in "Support Assignee". That would cause it to be populated, but not refer to a user it shouldn't.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs