Is it possible to notify a user (reporter of the JIRA issue) that a JIRA issue is being looked at (Acknowledged) through a click of a button in the JIRA issue

[NPower]

Hi,

This new component would basically be an automated response email that is sent to any client that creates a new Jira issue. In other words once a new Jira issue is created, we should have an acknowledge/received button that when clicked should send out a response to the client saying ticket received or your issue is being reviewed etc.

Is it possible within JIRA or additional plugin (preferably free for nonprofits)?

Thank you!

Izumi

[NPower · Accepted solution]

This is the very well detailed answer I got from Atlassian Support - Hope this will help some of you.

Hello Izumi,

Yes, both things are possible:

Is it possible to notify a user (reporter of the JIRA issue) that a JIRA issue is being looked at (Acknowledged) through a click of a button in the JIRA issue.

If you intend to be notified on screen when an user is looking for an issue, you can use JIRA whoslooking plugin. It's free.

This new component would basically be an automated response email that is sent to any client that creates a new Jira issue. In other words once a new Jira issue is created, we should have an "acknowledge/received" button that when clicked should send out a response to the client saying "ticket received" or "your issue is being reviewed" etc.

It's a bit more hard to do this. You will need to add an "acknowledged" step in your workflow, and create a transition for it adding a Generic Event as post function to create a mail message.

This two links will help you on this matter:

• https://confluence.atlassian.com/display/JIRA/Adding+a+Custom+Event
• https://confluence.atlassian.com/display/JIRA/Configuring+Workflow#ConfiguringWorkflow-notifications

So please let me know if you need any further assistance!

Best regards,
Lucas Timm
Atlassian Support

[JamieA]

Just add a step to your workflow, make it raise some new event type, in your notif scheme have that event send mail to the reporter.

It's in the docs...