Is it possible to map custom fields to internal fields?

I am using webhooks to notify OpsGenie (a paging solution) about new tickets that are opened in JIRA. Now OpsGenie can only take actions only based on contents of the JIRA internal fields. Custom fields are not "looked at" by OpsGenie.

Now, is it possible to somehow make the Priority field to have the same value as the Severity field so that it is reported on the web hook appropriately?

1 answer

1 vote
Steven Behnke Community Champion Aug 28, 2017

Not out-of-the-box, no. Although it begs the question: If you're able to map them, why not just use Priority?

Because we need to have "1-Critical" as a value instead of the default "Blocker" and some other teams will put out a hit on me if I change the field. :(

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,171 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you