Is it possible to interconnect Redmine and Jira Service Desk?

[sa nan]

Hello everyone, 

I'm looking for a way to link Redmine and Jira Service Desk.

Currently, the developping team is using Redmine for the BUILD part of the project but we would like to add some ITIL process with it and customer support. We found out that Jira Service Desk was really nice to do so and use it in RUN. 

I found on this official doc : third party integrations and the only solution I see is to dev with the Jira API.  Is it the only way ? I find personnally that the combination of the two could be very powerfull.

[Petter Gonçalves]

Hello @sa nan

Thank you for reaching out.

Indeed, you can integrate Jira with Redmine by either developing your own integration app (Using Jira REST API) or using a third-party app that provides a ready integration.

To integrate both applications using REST API, check the documentation below:

JIRA REST API 

Redmine - REST API 

Additionally, there are some straight forward apps that provide you with this integration, like Zapier Integration for Jira.

For more options with third-party apps, check the Atlassian Marketplace. Let us know if you have any questions.