Currently, in our JIRA, when you create a task and go to the Assignee the list of options includes ALL of our JIRA Service Desk customers; which are not actually assignable people. It really causes some confusion internally. Is there a way I can hide this from all projects except for the JSD?
Check the permission scheme for the project(s) - I suspect you'll find the permission "assignable user" will say something very wide-ranging like "anyone", "all logged in users" or "JIRA users". You should use that to narrow it down to something more suitable, such as "people who are in the role of developers in this project"
Could you show us the exact line of permission for "assignable user" in the project permission scheme? If it mentions roles, then also check who is in that role in the project. (Feel free to change the names if you need to hide things)
Also, could we have a look at the roles in the service desk setup? Who, for example is in the "service desk customers" roles
@Nic Brough _Adaptavist_Do you know why this issue still exists?
I asked a similar question recently: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Serious-GDPR-non-compliance-in-the-newest-JSD-Cloud/qaq-p/1229181
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