I would need to set different workflow (to set fields with default values, basically) depending on the channel the issue has been raised with (portal or email). Is it possible and how?
Thnak you very much,
Not unless you set up some way to trap the route by which an issue was created.
JIRA doesn't care if an issue was raised via the GUI, REST, Email, etc, it just logs the issue and does not distinguish between methods of creation. So you'd need to do something to catch it. Your requirement is a little harder than just catching the route. Different workflows means you would need different projects or issue types, so what you probably want to do is set up two issue types, telling JIRA to use one type when issues arrive via email, and another when they come in via the portal.
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