Now there may be a better way around this and im pretty new to Jira so bare with me if this is a stupid question.
We have recently changed a number of automation rules in Jira Service Desk - the rules run when ticket is created that set field values (ie when reporter in a certain group, set certain other fields to other values) which has worked great for any new tickets that are created.
We want to apply this to existing open tickets and then be able to apply to legacy tickets (all resolved and closed)
Is this possible, or is there another way to do it?
Hi @Jon Bowes
Yes, it's possible.
In the global administration rule create a rule with a schedule trigger and use a JQL to pick up the tickets you want to update. Then run it manually.
We had a client where they had to update change the values of resolutions for existing closed tickets and this ran smoothly.
Hi @Jon Bowes welcome to the Atlassian Community!
Depending on the trigger, you can copy the automation rule and configure it to run manually, then save it as a new rule. Then, you can run it manually on the legacy tickets. You won't be able to do that in bulk though.
For bulk actions, I would create one or more filters (f.e. 1 filter per group) and then perform the bulk update to change those fields.
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