Well, service desk is internally nothing but a JIRA Server running under the hood. So basically you can create a user who belongs to service-desk-agents group so then he has access to service desk. After this, based on whatever project you want him to be unable to create/edit issues, you can give him the necessary permissions, from the Project administration screen - you can assign him to a certain role that doesnt have Create/Edit Issue permissions.
Here are more details about service desk permissions : https://confluence.atlassian.com/servicedesk025/jira-service-desk-permissions-754977472.html
and about managing project level permissions so as to restrict certain users to create/edit issues :
https://confluence.atlassian.com/jira064/managing-project-permissions-720412504.html
The only problem is that when the user is added to be an agent, it is automatically added to the Service Desk Team role. That role has create/edit issues permissions on this project. Just would like one user to be able to access the reports/queues but not be able to create/edit issues.
hmm .. ok .. I guess the closest one I could find was to try adding that user to collaborator role instead - but the only trade off is that it looks like he wont be able to view the queues :https://confluence.atlassian.com/servicedesk025/using-custom-permission-schemes-754977475.html
Thanks! I guess there is really no way to workaround this
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