is it possible to change a value of a custom field (for example an ID) by mail.
A ticket already exist with the ID 1. Now, the person behind ID 1 will write an email and so he can change the value to ID 2. A mailhandler is already configured.
Is it possible? How does it work?
This is a Security Risk and your email may not allow you to do it.
JIRA's standard mail handlers do, at best, "create or comment" - for an incoming email, they can:
Setting fields, updating issues and so-on can't be done with the mail handlers as shipped. You need to find/write an email handler if you want to do this. Personally, I always reach for the the JEMH add-on if I'm doing anything clever with emails, but there are others in the marketplace to have a look at.
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