is it possible to change a value of a custom field (for example an ID) by mail.
A ticket already exist with the ID 1. Now, the person behind ID 1 will write an email and so he can change the value to ID 2. A mailhandler is already configured.
Is it possible? How does it work?
This is a Security Risk and your email may not allow you to do it.
JIRA's standard mail handlers do, at best, "create or comment" - for an incoming email, they can:
Setting fields, updating issues and so-on can't be done with the mail handlers as shipped. You need to find/write an email handler if you want to do this. Personally, I always reach for the the JEMH add-on if I'm doing anything clever with emails, but there are others in the marketplace to have a look at.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs