Is it possible to Create a service desk in a Jira software project or I have to create a separate project?

 

1 answer

1 vote

A service desk project changes the way a project works.

You can take an existing Software project and change it to a Service Desk one, and your boards and settings will work the same way, but you'd need to make all your developers into Service Desk agents to enable them to continue to work in there.

 

So the pricing goes up from 10$ for 10 developer to 1,000$ to 2,000$, I'll try to find a work around!

That's quite unfortunate, thank for the quick answer!

 

Service Desks don't really lend themselves to being a way to manage software development.

What I would do is a little different:  Set up a service desk project and make it usable for the end users to raise what they need.  Agents then triage, deal with what they can, and identify the 2nd/3rd line resources needed if they can't deal with it.  When they identify an issue that needs to go to development, then they can use the "create linked issue" option to punt something over into a development project.  (Needs latest version of SD installed though)

Yes, I understand how you would do it but it comes back to use of JIRA help desk I think. At least for my company needs (We are very few so the agents and the developers are the same people).

Thank for the answer I'll try to find out how to resolve this issue so that people can refer to it!

Sorry for the delay, I had a problem in confluence where the writing box could not load and I’m new so i don’t have the right to answer more than 2 times a day.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

158 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you