The team is currently trying to invite customers to JIRA Service Desk, however for some of the customers we are unable to add the email because we're getting an error message saying to check the email address and try again, as you can see below:
This is the main email account used to communicate with the customer and we need to invite the user to Service Desk, is there any way I can resolve this issue?
Thanks in advance.
First of all, apologies for the trouble caused. We have identified an issue with Jira Service Desk customer invite functionality and we are currently rolling out the fix.
For updates, you can add yourself as a watcher in the following bug ticket and subscribe to the statuspage incident report:
Atlassian Cloud Support
@TeemuSuoranta Curious if this was resolved by Atlassian Support and what, if anything, you had to do as an admin. I am having the same issue where I am unable to add an email as a customer when they were formerly a user. I have removed their user account and removed them as a requester from all closed tickets, but am still seeing the error.
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