Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Intial Field change trigger does not work with single list box using Automation

Dear all,

I have a Custom field type of Single List box in my Issue which should not be mandatory.

Which means that when creating a issue, that list box selection is showing None if user does not change the value. Which is fine when user does not need to provide that field during Issue Creation


But our use case is that when the issue is created or updated and that field Solution/Editor is changed, we need to execute an automation rule


When using the Field value changed trigger, we are not able to trig the rule to detect the change from None to a list value. 

What is the way to detect that initial change from None to a selected value of that list ?



1 answer

1 accepted

0 votes
Answer accepted

Hi @Calderara Serge 

First thing, I am using Jira Cloud and not Server/Data I cannot validate some of what I am suggesting.

When an issue is created the Issue Created trigger is the one to use normally.  I note the Field Value Changed triggers is documented to also work for create issue for Server/Data Center version, but you appear to only have selected Edit Issue.  Perhaps try adding the create options also.

Next, are you observing the rule not triggering for issue updates?  Have you tried the generic Issue Update trigger and examined {{fieldChange}} is see if the change is noticed at all for that field?

Kind regards,

Thnaks for your reply.

It works by adding the Create Issue


Like Bill Sheboy likes this

Did that resolve the problem, or is it still not working for the edit issue case?

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you