Integration with ERP

We are in a bit of a hurry to resolve this issue. What we are trying to accomplish is that we can have Jira Core with service desk where the ID of an issue is the same ID in our ERP app . The functionality we want to achieve is -> adding task/issue to ERP cause after synchronization that it will be visible in JIRA and the other way around. Is there any possibility that you can provide us with the database documentation so our programming team will know what tables need to be sync to make that happen. Or maybe someone  have already done that. We want to sync by ID and add brief description to task/issue visible in both systems

1 answer

1 vote

Ok, some brief points to get you started

  1. You can not set JIRA issue ids.  This gives you two options
    1. Change your ERP program to accept JIRA issue ids as the key
    2. Work with a separate field (either keep the ERP ID in a JIRA custom field, or put the JIRA ID in a field in the ERP system.  Or even both)
  2. You can not write data to a JIRA database, and I would not recommend reading it either because it's not evolved in a way that makes it nice for reporting

So, you need to forget database access on the JIRA side.  Use the REST API instead.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,097 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you