We are in a bit of a hurry to resolve this issue. What we are trying to accomplish is that we can have Jira Core with service desk where the ID of an issue is the same ID in our ERP app . The functionality we want to achieve is -> adding task/issue to ERP cause after synchronization that it will be visible in JIRA and the other way around. Is there any possibility that you can provide us with the database documentation so our programming team will know what tables need to be sync to make that happen. Or maybe someone have already done that. We want to sync by ID and add brief description to task/issue visible in both systems
Ok, some brief points to get you started
So, you need to forget database access on the JIRA side. Use the REST API instead.
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