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Install Issues on Windows 2016 Server.


I have a completely new win 2016 server install running MSSQL 2016 dedicated to Jira Service Desk. Version 4.6.0 Windows.

Specs as follows:

Server version: Apache Tomcat/8.5.42
OS Name: Windows Server 2016
OS Version: 10.0
Architecture: amd64
Java Home: C:\PROGRA~1\ATLASS~1\Jira\jre
JVM Version: 1.8.0_202-b08
JVM Vendor: Oracle Corporation

Using CATALINA_BASE: "C:\Program Files\Atlassian\Jira"
Using CATALINA_HOME: "C:\Program Files\Atlassian\Jira"
Using CATALINA_TMPDIR: "C:\Program Files\Atlassian\Jira\temp"
Using JRE_HOME: "C:\Program Files\Atlassian\Jira\jre\"
Using CLASSPATH: "C:\Program Files\Atlassian\Jira\bin\bootstrap.jar;C:\Program Files\Atlassian\Jira\bin\tomcat-juli.jar"

Created and have tested DB connection - no issues. Whenever I then proceed to then connect after MSSQL Connect I get white screen.  

Appears all is running.

Following issues appearing in atlassian-jira-gc-2020-01-06 LOGS.

[GC (Allocation Failure) [PSYoungGen: 194560K->11833K(217088K)] 249833K->67114K(489472K), 0.1075420 secs] [Times: user=0.56 sys=0.02, real=0.11 secs]
2020-01-06T15:21:40.269+1100: 175.316: [GC (Allocation Failure) [PSYoungGen: 206393K->7384K(240128K)] 261674K->62673K(512512K), 0.0172401 secs] [Times: user=0.03 sys=0.00, real=0.02 secs]
2020-01-06T15:21:41.757+1100: 176.802: [GC (Allocation Failure) [PSYoungGen: 230616K->6610K(244224K)] 285905K->61907K(516608K), 0.0238754 secs] [Times: user=0.09 sys=0.00, real=0.02 secs]
2020-01-06T15:21:43.708+1100: 178.754: [GC (Allocation Failure) [PSYoungGen: 229842K->7203K(268288K)] 285139K->62508K(540672K), 0.0238743 secs] [Times: user=0.11 sys=0.00, real=0.02 secs]
2020-01-06T15:42:00.418+1100: 1395.404: [GC (Allocation Failure) [PSYoungGen: 258595K->19942K(271360K)] 313900K->77896K(543744K), 0.0316216 secs] [Times: user=0.23 sys=0.02, real=0.03 secs]


Not sure what is the best way to troubleshoot all this as Java is certainly not my forte.

Any assistance greatly appreciated.



1 answer

0 votes
brbojorque Community Leader Jan 06, 2020

Hi @Peter Boyle ,

Did you try to increase the Server's memory and restarted the application?

After changing the Physical memory you can adjust the JVM allocation here


It is important that the JVM allocation will not exceed the physical memory.

Hi Bryan,

Thank you for your comments. I did make these changes however I could not get it running. Still not sure as to why it was so difficult.

That said I had tried to install on Unbuntu 19.04 LTS without luck as well which is why I then tried Windows.

I ended up installing everything on Centos 7 without issue on first install on VMWare.

Working really well now so thank you for your input.

Like Adrian likes this

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