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Insight Riada, Can I show as a select list the object types?

laralg Rising Star Jun 07, 2018


I have an bbdd with my actives, but when people ask about a computer or a phone, do not want to create in Jira a custom field with the options aviable. Since I already have in Riada


--Computers (computer objects)

--Mobiles  (mobile objects)

I want in my service desk that the users can select with which hardware they are having trouble, not a single object, as they do not know how to see the "name" of their computer.



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In this meaning - nope. What we are using is a workaround:
- separate Object Type called CI category
- objects may (but don't have to) be in line with Object types (in our case they are not - there are 6 main categories, where we have around 60 different object types
- other object held attribute - reference to which category they belong to

- Insight CF for those categories is retrieving just categories

- actually "CI affected" field is configured like on screen attached - causing to show only objects belonging to chosen category

Then it is just about if second field is mandatory or not.

Screen Shot 2018-06-07 at 13.15.43.png

Thanks Przemk! I thought about doing that but the drawback I found was that that then, I have to go object by object telling the that they belong to that category. Or is there something like a bulk change so I can associate them?


And later (because the imports are done daily) how do i keep the new objects updated associated with this external category?

Like Tom Gustafsson likes this

there is :)

Screen Shot 2018-06-04 at 13.25.22.png

if objects are updated (not deleted and created) attributes created internally in Insight will remain. :-)

Like Tom Gustafsson likes this

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