Incoming mail handler test - 504 timeout - Issues are not created anymore


I'm using a the incoming mail handler for years now, but since about one week, I have a problem.

The issues aren't created anymore from the mailbox. At first it was an authentication error, that was coming from Gmail ; I had to manually connect on the account and set a secondary email for recuperation purpose...

I've changed the password of the account, and also updated the password in Jira.

When I test the connection through the VerifyPopServerConnection!update.jspa page it works fine, but when I test through the mail handler I have an error.

The ajax query fails after 60 seconds with the HTTP code 504 ( gateway timeout ).

The failing test URL looks like

My real problem is that in the mean time, the issues are still not created anymore in my Jira, I'm not sure if there is a link with the failing test but maybe it can help.


I'm running the cloud version.


Anyone can help ? maybe deleting / recreating everything would help... I'll give a shot later



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