When setting up a mail handler, if I leave the "Folder Name" field blank, so that JIRA will pull mail out of my Inbox, the Test Run works fine.
If I change the "Folder Name" field to the name of a folder which already existed before today, like "Deleted Items", the Test Run works fine.
If I change the Incoming Mail MAPI server settings to a different user who already had a folder named "SRTDev"on our Exchange server (before today) and change the "Folder Name" field to "SRTDev", the Test Run works fine.
If I connect to my email account and change the "Folder Name" field to the name of a folder which I just created today, the Test Run does not work. I get the following error:
" Messaging Exception in service 'com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl' when getting mail: SRTDev not found: SRTDev not found "
Do I just need to wait till tomorrow? Is this happening because I just added this folder and something hasn't synced with the Exchange server yet?
My folder was a sub-folder of my Inbox, so not only did I need a slash in the Folder entry, but Inbox had to be all uppercase, like so: INBOX/SRTDev
In addition, IMAP doesn't like slashes (/) within mailbox folder names, so JIRA will not be able to retrieve mail from a folder named "SRT/LPR".
I had an IMAP Outlook mailbox and the only way to make it work with Jira Mail Handler was specifying a folder was to create this folder in the root, not inside Inbox or any other folder, and to use only uppercase characters without numbers or space or others strange characters.
I just had the same issue. In stead of using slashes, use a dot. I.e.:
Then it suddenly works. Would be nice if Atlassian would add it to their guide: https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email
I mean that if you want to specify a subfolder, the typical way would be to use a slash. However, when configuring the mail handler in Atlassian Jira, you should use a dot instead. So, if your subfolder is called JiraMail, directly under the Inbox root, you should specify it as INBOX.JiraMail inside the mail handler (not INBOX/JiraMail or INBOX\JiraMail or just JiraMail).
If you have a deeper nested structure in your IMAP mail system, say Bugs, Features under the folder JiraMail, you can use INBOX.JiraMail.Bugs and INBOX.JiraMail.Features.
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